PointData Holdings Pty Ltd and its subsidiary companies are committed to providing quality services to its clients, shareholders, employees and this policy outlines our ongoing obligations in respect to how we manage Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au. This document tells you how we collect data and use information.
What is Personal Information and why do we collect it?
Personal Information is as the meaning given to it in the Privacy Act or any other applicable data protection law. In general terms it is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers,
This Personal Information is obtained in many ways, including via our websites, www.PointData.com.au, www.valeri.com.au, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Clickstreams are the path a user takes when navigating a website and the internet. When you visit any PointData website, our server may record the following for statistical information:
- IP address and machine name of the user
- Location details, such as longitude, latitude, city, region and country
- Date of time of the visit to our sites
- The top level domain name
- The pages accessed and any documents that may have been downloaded
- The number of bytes transmitted and received for each request
- The previous site or page visited
- Search terms used
- The type of browser used.
This information is analysed to determine movement through each site so we can provide an improved customer end journey as well as ensuring resources are allocated appropriately. There will be no attempt to identify any user of our sites, except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs.
Cookies are utilised to ensure the customer journey is an optimal experience. Cookies are stored on the users machine, but are not an executable program, nor can they modify your machine. The server can not determine any details about the user or their machine. Cookie information is not collected or stored by PointData or its subsidiaries.
PointData and its subsidiaries social media pages are all external sites that are governed by privacy principles of that site. It should be noted that PointData does not endorse and is not accountable for any views expressed on the social media sites. The only information utilised from the social media channels, is for the purposes of administrating each channel.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Your information will not be disclosed to overseas recipients, unless you have provided consent to the use of the disclosure.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
PointData and associated subsidiaries will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and updated accordingly.
Level 3, 66 Wyatt Street, Adelaide SA 5000
p: +618 8227 0372
All Private Policy complaints and enquires will be treated respectfully and with sensitivity. All complaints and enquiries will be responded to within 14 business days.